Legal & Consumer Information
Important legal notices, consumer rights under New Zealand law, our obligations and how to raise complaints with Calvirexo.
Company identification
Registered trading name and legal details required under New Zealand legislation.
- Company: Calvirexo Ltd
- NZBN: 9429-123-4567-000
- Registered address: 17 Rimu Road, Johnsonville, Wellington 6037
- GST: Registered (GST included where applicable)
Legal representative
Complaints and statutory notices may be sent to our legal contact.
Legal & Compliance Officer
legal@calvirexo.info
Postal: PO Box 88 222, Wellington
Terms of Sale & Consumer Guarantees
All goods supplied by Calvirexo are subject to these terms and applicable New Zealand legislation including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Consumers are entitled to remedies where goods or services do not meet guarantees.
Price displayed includes GST where applicable. We reserve the right to correct obvious errors in pricing or product details. Orders are accepted subject to availability.
If products are not of acceptable quality, do not match description, or are unfit for purpose, please contact us promptly for a remedy including repair, replacement or refund as required by law.
Delivery, Cancellation & Refunds
Delivery obligations: We endeavour to deliver within the promised windows. Delivery times are estimates and may be affected by weather, traffic or address access. Same-day delivery is offered where clearly indicated at checkout.
Cancellation: Orders may be cancelled before dispatch for a full refund. Cancellations after dispatch are subject to our returns policy.
Refunds: Refunds are processed promptly once a claim is accepted. Credit card refunds may take several working days to appear.
Quick facts
- Claims: report within 7 days of delivery
- Proof: photos and order number speed resolution
- Compensation: according to severity & legislation
| Issue | Suggested remedy | Timeframe |
|---|---|---|
| Damaged bouquet | Replacement or refund | 7 days |
| Late delivery | Partial refund or credit | Within 14 days |
| Incorrect item | Replacement + return postage | 7 days |
Dispute Resolution & Complaints
Privacy, Data Requests & Record Keeping
We handle personal information in accordance with the Privacy Act 2020. Our full privacy practices are available on the Privacy Policy page.
Requests to access or correct personal information, or other privacy inquiries, may be made using the form on this page or by emailing privacy@calvirexo.info.
Submit a legal / privacy request
Record retention & Legal notices
We retain records relating to transactions, complaints and requests for the periods required by New Zealand law and for legitimate business purposes. We will disclose information where required by law (court order, regulatory request).
For official legal inquiries please use the postal address listed in the Company identification section or email legal@calvirexo.info.
