Introduction
This Privacy Policy explains how Calvirexo collects, uses, stores, and shares personal information in connection with our flower delivery services in New Zealand. We aim to be transparent and practical so that customers and recipients can understand what data we work with and why. Our approach aligns with the principles of the New Zealand Privacy Act 2020, including fairness, purpose specification, and reasonable safeguards.
Information we collect
We collect details that help us fulfil orders and support your experience: contact information (such as name, email address, phone number), delivery information (recipient name, delivery address, access notes), order information (items purchased, messages for cards, preferences), and limited technical information (device, browser, and interaction data captured via analytics tools). When you place an order for someone else, you confirm that you have a reasonable basis to share their details for delivery purposes.
How we use information
We use personal information to process orders, coordinate florists and couriers, provide updates, handle enquiries, improve our product range, and meet legal obligations such as record keeping. Communications may include transactional emails or messages about delivery timing and service feedback. Marketing messages are sent only in line with applicable consent settings, and you can manage preferences at any time through provided links or by contacting us.
Sharing and international transfers
We may share information with trusted service providers involved in order fulfilment, payment processing, hosting, analytics, and customer support. These partners are selected for reliability and apply reasonable security measures. Where data is accessed from or stored in locations outside New Zealand, we take steps designed to support comparable privacy safeguards, including contract terms and access controls.
Retention and security
We keep information only as long as needed for the purposes described or as required by law. Retention periods may vary depending on order history, payment requirements, and dispute timeframes. We apply layered security controls such as access management, encryption in transit, and staff training. While *** method is entirely immune to risk, our processes aim to reduce the likelihood and impact of issues.
Your choices and rights
Subject to applicable law, you may request access to, or correction of, your personal information. You can also ask us about our data handling practices or raise a concern. For marketing communications, you can opt out using unsubscribe links or by contacting our team. Where consent is the basis for processing, you may withdraw it, and we will reflect that choice for future activities consistent with operational constraints.
Cookies and similar technologies
Our website uses cookies and similar tools to support core functionality (such as session continuity), preferences, and analytics that help us understand site performance. Through the on-page cookie banner, you can accept or decline optional categories. Your selection will be stored for a reasonable period and can be changed by clearing cookies or contacting support for guidance.
Children
Our services are designed for general audiences purchasing flowers and gifts. If you believe a child under 16 has provided personal information without appropriate permission, please contact us so we can assess and manage the situation responsibly.
Third-party links
Our site may reference partner solutions used for payments, analytics, or delivery support. Each provider maintains its own privacy and security practices. We recommend reviewing their notices to understand how they handle data relevant to your interactions with them.
Contact and requests
If you have questions about this policy or wish to make a privacy request, reach Calvirexo at Calvirexo@gmail.com or by phone at +64217948350. You can also write to us at 17 Rimu Road, Johnsonville, Wellington 6037, New Zealand. We aim to respond within reasonable timeframes and will communicate outcomes and any steps we can take to assist.
Updates
We may update this Privacy Policy to reflect changes in services, technology, or legal requirements. The latest version will be posted on this page with an updated effective date. Significant changes may be highlighted within the site. For related terms and responsibilities, see our internal Legal section and feel free to reach us via the Contacts page.